1. E-waste recycling - Dell is the first major computer manufacturer to ban the export of non-working electronics to developing countries as part of its global policy on responsible electronics disposal. Dell defines e-waste to include all non-working parts and devices regardless of composition, exceeding the requirements of the Basel Convention.1 Reconnect, a partnership with Goodwill and Dell lets households recycle unwanted computer equipment for free at Goodwill stores across the U.S.2
1. "Dell is committed to becoming the “greenest” technology company on the planet. For more than a decade, we have built environmental considerations into every stage of the product life cycle..." Dell is taking steps towards eliminating environmentally sensitive substances from products, minimizing the environmental impacts of manufacturing operations, designing energy-efficient products, and improving shipping procedures to reduce climate impact1.
2. CSR report highlights environmental initiatives and goals as well as general corporate citizenship and workplace ethics2.
3. At the top of Newsweek's greenest companies list, 2010.3
1. Quality concern - Summer 2010, about 12 million computers from summer 2003 - summer 2005 were at risk of failing from faulty components; e.g., bad capacitors. Accused of deliberately blaming customers and deception.1
2. SouceWatch reports that Dell engages in business with several Chinese factories that maintain inhumane working conditions and abusive labor practices2.
3. September 2009, New York State Supreme Court ruled that Dell engaged in fraud. Claims brought against Dell in this case included fraud, false advertising, deceptive business practices, and abusive debt collection practices. Dell agreed to settle charges, paying $4 million in restitution, penalties and costs3.
4. Gender discrimination - October 2008, discrimination class action lawsuit claims that Dell layoffs unfairly targeted women and workers over age 40, and that the company discriminates against women in pay and promotions4.